Discover
Identify priority use cases, users, information sources and governance requirements.
Representative Solution Example
Building a Governed Enterprise AI Knowledge Assistant
A governed knowledge assistant grounded in approved enterprise information with access controls and operational oversight.
- Industry
- Enterprise
- Capability
- AI & Data
- Engagement
- AI Solution Delivery
Representative scenario: This representative scenario illustrates how BrightScale IT can structure technology and workforce engagements using the capabilities described throughout our service portfolio. It is not presented as a named client engagement or claim of past performance.
Business Challenge
An organization has large volumes of internal documentation distributed across systems and teams. Employees spend significant time locating policies, procedures, technical documentation and institutional knowledge.
The organization wants to introduce generative AI while maintaining appropriate data access, governance and operational controls.
Business Need
- Improve enterprise knowledge discovery
- Ground AI responses in approved organizational information
- Apply role-based access
- Reduce hallucination risk
- Establish monitoring and governance
- Create a foundation that can scale beyond a proof of concept
BrightScale Approach
BrightScale structures the initiative around a retrieval-augmented generation architecture connected to approved enterprise data sources.
Solution Architecture
Data
Prepare approved content for ingestion, indexing, metadata and retrieval.
AI
Implement retrieval and generation workflows using enterprise AI services.
Security
Apply authentication, authorization and data-access controls.
Evaluate
Create evaluation processes for relevance, groundedness, quality and safety.
Operate
Establish observability, feedback loops and ongoing improvement.
Enterprise Data Sources
Approved content
Ingestion / Processing
Preparation and metadata
Knowledge Store
Governed information
Vector Search
Relevant retrieval
RAG Orchestration
Grounded context
Enterprise LLM
Controlled generation
API / User Experience
Secure access
Security + Governance + Observability
Cross-cutting controls
Technology Alignment
OpenAIAzure OpenAIAWS BedrockGoogle Vertex AILangChainVector databasesCloud servicesAPIs
Potential Outcomes
- Faster access to organizational knowledge
- More consistent information discovery
- Governed use of generative AI
- Improved employee self-service
- Reusable enterprise AI foundation
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Explore Solution Have a Similar Challenge?
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