About the role
Provide first-line technical support to employees, troubleshoot hardware and software issues, and maintain IT service quality.
Key responsibilities
- Respond to and resolve IT support tickets via email, chat, and phone.
- Troubleshoot hardware, software, network, and account access issues.
- Set up and configure laptops, peripherals, and user accounts.
- Document solutions and contribute to the knowledge base.
- Escalate complex issues to appropriate engineering teams.
Qualifications
- 2+ years of IT support or help desk experience.
- Strong troubleshooting skills across Windows, macOS, and common SaaS tools.
- Excellent customer service and communication skills.
- Familiarity with ticketing systems and Active Directory/Okta.
Technology stack
WindowsmacOSOktaActive DirectoryTicketing SystemsSaaS Support
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